Shipping Policy

SHIPPING COSTS

Due to increased shipping expenses, duties, and processing fees associated with shipping orders from Guam, our shipping rates have been adjusted accordingly.

Shipping rates are based on the destination, shipping method selected, and number of items in your order. The applicable shipping cost will automatically be calculated and displayed at checkout based on the shipping address and items in your cart.

Additional shipping charges may apply when multiple items are purchased to account for increased package weight, postage, duties, and processing fees. The amount displayed at checkout reflects the final shipping cost charged to the customer.

We remain committed to keeping shipping costs as reasonable as possible and sincerely appreciate your understanding and continued support.

PROCESSING & DELIVERY

All orders are made and shipped from Guam. Please allow time for your order to be processed prior to shipment. Delivery times vary depending on the destination, shipping method selected, and carrier transit times.

Please note that estimated delivery dates are not guaranteed and may be affected by circumstances outside of our control.

TRACKING YOUR ORDER

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please keep in mind that tracking updates are provided directly by the shipping carrier and may not update continuously while your package is in transit.

USPS GROUND ADVANTAGE – IMPORTANT NOTICE

Orders shipped from Guam to the U.S. States via USPS Ground Advantage may experience extended transit times and periods with no tracking updates.

After your package departs Guam, tracking may remain unchanged for several weeks while the package is in transit. This does not necessarily mean your package is lost or has stopped moving. Tracking will update once USPS processes and scans the package at its next facility.

For customers who would like a faster shipping option, we recommend selecting USPS Priority Mail when available.

SHIPPING DELAYS

While we do our best to ensure timely delivery, delays may occur due to weather conditions, carrier transportation, holidays, customs processing, or other circumstances beyond our control.

Once an order has been accepted by the shipping carrier, transit times and tracking updates are managed by the carrier. Buenas & Hafa Adai Inc. cannot guarantee carrier delivery dates.

QUESTIONS?

If you have any questions regarding your order, please contact us at [email protected] or via WhatsApp at (671) 482-8036.

Si Yu’os Ma’åse’ for supporting Buenas & Hafa Adai Inc.